You are a Product Manager and have received a query regarding the fees/charges to a members account. As part of your investigation you have determined that the members account is correct, however, there is the potential for errors in the way the system is capturing the data to derive the fees/charges.
You are very busy focussed on a number of key deliverables and do not have scope for more work. Do you just close the query and take no further action or do you raise the issue with you manager and / or investigate further to determine if there is a systemic problem? You are aware that the additional activity is likely to be allocated to you.
What would you do?
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