Articles & Dilemmas
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Articles & Dilemmas



14 Sep 22
by Up and The Banking and Financial Services Oath
Acting in an ethical, trustworthy, and transparent manner underpins everything the team at Up does, and is the reason Up are keen supporters of The Banking and Financial Services Oath (The BFSO).

Why keeping better data is the key to Australia's artificial intelligence revolution

14 Sep 22
Fintech, now a $7 trillion industry worldwide, has caused a rapid upheaval of the core utilities of banks. But this new form of debt poses a major issue if emerging fintech players do not act responsibly.
yellow traffic sign with the words opportunity ahead

The Ethics of Opportunities

07 Sep 22
by Anonymous
A company that has recently experienced some backlash and reputational damage have offered you a more senior position
key lying across a keyboard

The Ethics of Secrets

24 Aug 22
by Anonymous
Your organisation has just started on a large project being led by your friend who has also just confided in you that they may be leaving.
dice that spell the word quota, but the q is interchangeable with a male symbol or female symbol

The Ethics of Quotas

10 Aug 22
by Anonymous
You're the Head of HR in a large bank and your organisation has recently committed to a new gender quota, encouraging more diversity into leadership positions within the workplace.
a sign asking how your day is with the option of green smiles or red frowns

The Ethics of Data Privacy

21 Jul 22
by Anonymous
You work in superannuation, spending much of your time analysing client data to help understand how best to add value and engage people with their future self. You also have a similar responsibility for anyalysing data from the anonymous employee survey and have received some challenging results.
a field of daffodils

The Ethics of values clashes

19 May 22
by Anonymous
You work for a large industry super fund and with the election coming up there has been a lot of talk of politics, in particular housing policies that will affect your industry. Most of your personal views are the opposite to the views of your industry and colleagues.
Jenga blocks about to fall

The Ethics of accountability for bad decisions

05 May 22
by Anonymous
A member of the executive team has confided in you, the HR manager, about ongoing bullying from the CEO, to whom they report directly.
Ethics of Favouritism

The Ethics of Favouritism

08 Apr 22
by Anonymous
You are working in a small wealth management organisation which suffered through Covid because of work dropping off and redundancies were made. As a result, you were forced to pick up several duties which required quick learning on your behalf.
Ethics of Reporting photo by Amy Hirsci

The ethics of reporting… what would you do?

24 Mar 22
by Anonymous
A colleague in the same team has been working on a project with you which requires you both to meet in person. As you live quite close to each other, rather than meeting in the office you are meeting in each other's homes.

The ethics of collaboration… what would you do?

10 Mar 22
by Anonymous
You have been working on a proposal with a colleague who is in the same team and junior to you. You’ve both put in a significant amount of work and you can see that your colleague is really extending themselves.

Acting ethically isn’t just the right thing to do, it’s good business

02 Mar 22
by Marnie Baker, Managing Director at Bendigo and Adelaide Bank
Returning from my summer break I use the opportunity to reflect on the year that has passed and the year ahead. Like many large organisations Bendigo and Adelaide Bank faces both opportunities and challenges, with the holiday period delivering a valuable and fresh perspective.

The ethics of managing conflicts

03 Feb 22
by The BFSO
You’re a financial services executive with many years industry experience and were recently invited to apply for a position  on the board of a large Australian construction company.
Person lying on couch

The ethics of transparency

19 Jan 22
by The BFSO
It’s the start of a new year and you’re in a new role as a People & Culture Officer at a retail banking institution and a number of employees have been sick over the break with Covid-19, when most of them were on their pre-booked annual leave...

Allianz raises awareness of insurance misuse in domestic abuse

13 Dec 21
by The Banking and Financial Services Oath and Allianz
Financial services designs and provides products that help people and families set financial goals for the future and remain financially secure. But sometimes there are unintended consequences and a risk it could be used for ill. Reflective thinking is where ethics plays such an important role to deeply consider ALL consequences. Here is a case study from a financial institution – Allianz – that has undergone a process to have a deeper understanding of how their products can be used. They are sharing this with the aim of raising industry and community awareness.

Getting it right in identifying and responding to conflicts of interest

13 Dec 21
by Pauline Vamos, Chair of Governance Institute of Australia
Identifying and responding to conflicts of interest is easier said than done and we get it wrong often. So how can we get it right?

The ethics of confidentiality post lockdown

24 Nov 21
by The BFSO
As we all limp towards the end of the year and social and industry gatherings ramp up in a post lockdown world, do we need to remind ourselves of the rules of engagement and what the consequences could be if we break them?

The ethics of accountability

10 Nov 21
by The Banking and Financial Services Oath
A new GM, an office 'gem', an audit discrepancy, missing funds, and an investigation with no sign of finding who was at fault... who do you hold accountable?

The ethics of workplace friendships

28 Oct 21
by The BFSO
You’re the HR Manager of a regional bank with a number of branches in country Victoria. Friendships amongst employees in the organisation is inevitable given its size and most of them being locals in their communities.

The ethics of quotas

19 Oct 21
by 2021 BFSO Young Ambassador
Some leaders and organisations are all for quotas to support diversity. Others think a merit-based approach is better...

The ethics of honesty and moving jobs

06 Oct 21
by 2021 BFSO Young Ambassador
You’re part of a high performing team of software developers at a 'Big 4' bank and your skillset is hard to replace.

Why did risk management fail at Credit Suisse?

28 Sep 21
by Rhizome Advisory Group
Culture is a fundamental area that still requires greater focus, especially if businesses want to be successful in delivering for their customers and other stakeholders. Boards should be taking proactive steps to require further uplifts in capabilities to assess and address cultural characteristics that do not support the effective management of risks. Regulators continue to look for evidenced understanding of root cause, including cultural factors, in issues and incidents. In this article, Rhizome takes a closer look at why risk management failed at Credit Suisse. From culture, the three lines of defence and accountability, they pose the very valid questions: How and why was the voice of risk once again weakened? 

The ethics of bonuses

21 Sep 21
by 2021 BFSO Young Ambassador
You’re an investment operations analyst working in a large bank. You notice that one of the FX traders is placing very large bets...

The ethics of accepting credit for others work

15 Sep 21
by BFSO 2021 Young Ambassador
You’re a member of a high performing team in a financial services company. The team is made up of 10 staff and three project managers (one of whom is Mary). The three project managers report to the Head of Projects.
Pic of woman lying in field

The ethics of productivity and culture

07 Sep 21
by 2021 BFSO Young Ambassador
You’re the CEO of a large organisation. A large portion of your workforce has shifted to working from home during the COVID pandemic. During this, you’ve gained some great efficiencies, but equally you’ve heard reports of employees who have been doing things other than work during work hours...

The ethics of choice

02 Sep 21
by Anonymous
You’ve been working for six years in a retail bank in the same role with limited career progression. Realising your career growth is limited in this role, you recently applied for a role with a different organisation that will see you take a significant leap in your career, and higher salary. You were so excited at the new prospect you signed the contract last week....

The ethics of green technology

27 Aug 21
by 2021 BFSO Young Ambassador
You're a new relationship manager at a business bank. You  applied for the role on the basis of the organisation’s clear ESG focus and strong commitment to supporting growing businesses in the renewables and electric vehicle space. One of your new clients - a growing electric vehicle manufacturer - is seeking a loan to expand its operations so that electric vehicles may be more widely available in Australia.
Children homeschooling

The ethics of juggling lockdown with children

19 Aug 21
by BFSO 2021 Young Ambassador
You’re currently working with a colleague who you have a strong relationship with on a fast-paced project. They’ve confided in you that they’ve been struggling recently managing their workload and their increased caring duties at home during lock-down.

The ethics of vaccinations and employers

11 Aug 21
by 2021 BFSO Young Ambassador
You've just moved to a new middle management role at a large financial institution. The organisation has recently released an initiative requiring all employees to receive a vaccination.
Photograph of an extremely cluttered office.

The ethics of wills... what would you do?

04 Aug 21
by Cris Parker
You work in financial advice and have good a relationship with a number of your clients. You are Executor of the Will for one of your long-standing clients who passed away recently.
Total 218 articles in this section.
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The Oath

  • Trust is the foundation of my profession.
  • I will serve all interests in good faith.
  • I will compete with honour.
  • I will pursue my ends with ethical restraint.
  • I will help create a sustainable future.
  • I will help create a more just society.
  • I will speak out against wrongdoing and support others who do the same.
  • I will accept responsibility for my actions.
  • In these and all other matters;
    My word is my bond.