Compliance can’t be in every situation all of the time. Every decision can’t be monitored, nor should we want it to be. The purpose of The Banking and Financial Services Oath (The BFSO) is to encourage self-reflection and values-driven decision making.
There will still be situations where behaviour is not in line with the values of an organisation and it’s important to question when you see this. You just have to look at #ToiletPaperGate to see behaviour can be driven by self-interest, when the circumstances permit, whether we realise it or not.
The broader example of hoarding is an example of fear driving unthinking practice. The BFSO encourages individuals to ‘call out wrongdoing and support others who do the same’. However, situations will still arise, where organisations will rely on a whistle-blower speaking up. Bad behaviour still happens during a crisis.
We spoke to a whistle-blower from the financial services industry who explains why speaking up is as important as ever in these challenging times.
A senior executive alarms his CEO when he starts making out-of-character decisions that reflect his personal fears. Teams are frozen into indecision as the ground continually shifts beneath them. Your days are punctuated with emotional meltdowns from people you have always relied upon in a crisis.
As exhausting as this sounds, it is currently all too familiar. These are some of the signs that the prolonged impact of Covid-19 is causing moral fatigue in the people around you.
As people around the world grapple with this extremely challenging time, never has it been more important for individuals to pull together as citizens to make the greatest impact in the face of this unfolding COVID-19 crisis.
Social distancing by working from home means a disparate workforce and a completely new way of working for many of us. Technology is enabling the ‘show to go on’ thro...
Life insurance offers financial security to loved ones left behind following the loss of a family member. It can be a difficult subject to broach at the best of times, but in times of crisis it can be even harder, albeit reassuring to know you have it.
But what if you don’t?
Working in customer service for a large life insurance organisation you receive a call from a prospective client wanting to purchase life insurance. They are not considered high risk in the cur...
The Australian Securities and Investment Commission (ASIC) defines conduct risk as “the risk of inappropriate, unethical or unlawful behaviour on the part of an organisation’s management or employees”.
At its heart, the definition recognises conduct risk is a product of ethical blindness: a failure to see important aspects of the ethical landscape of banking.
"You would hope the interests of consumers, the integrity of financial markets and the expectations...
A system red flag has popped up to alert you of a transaction by a customer that looks out of the ordinary of her usual transactions, particularly given the country the money will be received. What you uncover leaves you questioning what the right thing to do is in this situation.
You are the line manager for a team of people in your company in the finance sector. One of your key staff members is excellent at her job and is known for her ability to generate a high amount of income for the company - none of your other staff members come close to her in terms of this...
It’s the festive season and you’re attending the usual amount of social events at this time of year – catching up with colleagues and industry peers at each one.
You work in wealth management, advising on, monitoring and updating the investments and superannuation of clients, some of whom carry joint investments and receive services together as a couple - like Leo and Isabelle*.
To date, Leo and Isabelle have always come to the office seeking advice and making decisions together. But this week you received a call... just from Leo.
You are a fixed income portfolio manager who works as part of a close, high performing team that invests the assets of large institutional clients.
Addressing the errors of the past can’t depend solely on the law. In today’s business environment, initiatives that encourage self-reflection and accountability deserve a healthy dose of scepticism but cynicism will only serve to stifle the potential.
U Ethical has undergone an exhaustive process over the last twelve months, seeking to bring to the fore what is important to our people and our clients. This has been built around the principal of delivering competitive investment returns while doing the right thing by communities and the planet.
Living an authentic life. One with purpose, in which you are conscious of and being true to your personal values is what many of us strive for.
So how does this translate to our professional lives? There are those that find giving back is key for what motivates them to get out of bed in the morning or fulfil them in their day to day work. For others, it is about understanding how their personal values align with an organisation’s values and purpose, and how they can make a difference through that purpose.
You work in financial advice and have developed a friendly relationship with one of your clients who is now applying for an insurance product.
You work as a financial advisor. Recently, one of your clients suffered a back injury that would effectively prevent him from carrying out his normal work as a plumber – the job he has had his whole life. You know that in theory, your client should be able to access Total Permanent Disability Insurance (TPD).
This week’s dilemma sees a financial institution facing the dilemma of whether or not to lend, and support a brothel's payment systems.
It can be a tricky space finding yourself wanting to push back against those in a higher position than you, and can take great moral courage to speak up.
You work at an advice business that is just starting a program to repay customers that may have been overcharged for advice services or for poor advice.
8 August 2019
Wayne Byres, Chairman – Crossroads: The 2019 Banking and Financial Services Oath Conference, Sydney
Good morning. I am very pleased to be part of this event, and to lend my support to the Banking and Financial Services Oath and to Finsia, both of whom are playing important and timely roles highlighting the importance of trust and professionalism for a successful financial sector.
Exploring middle management at The BFSO conference in 2016 was impossible, 2019 was not a lot easier. Whether they're considered the curator or custodian of culture, middle managers are pivotal to putting cultural change into action.
Why then are they often left out of the conversation?
During a thought provoking day at the recent BFSO | FINSIA Conference, our photographer captured some candid moments amongst speakers and attendees.
As young people forging their careers in financial services, The Banking and Financial Services Oath’s (The BFSO) Young Ambassadors are the future leaders advocating for a stronger ethical foundation in the industry. On Thursday 8 August 2019, four of The BFSO’s six young ambassadors attended Crossroads – The BFSO | FINSIA Conference looking at how ethics can help navigate the challenges facing individuals in the industry. The following summary provides their key take outs from each session of the day.
By Dani Simpson, Rabobank and Alex Green, The University of Sydney | Westpac
This week's ethical dilemma looks at the challenges middle managers are up against on a regular basis and the tensions they need to manage.
If you missed The Banking and Financial Services Oath's Crossroads conference Karen Walkerhas provided a clear snapshot of many of the conversations with her only regret being that more people weren't in the room to hear it.
‘I will speak out against wrongdoing and support others who do the same’.
We regularly hear from signatories that this can be one of the most confronting tenets of the Oath... but also the most empowering. This week’s dilemma will likely spark debate in your office – which we encourage!
Now a Strategy and Transformation Analyst at Westpac, BFSO Young Ambassador Christina Wu recalls her days as a Univeristy of Sydney student and the words from her Dean that 'doing business and doing good' should not be mutually exclusive. It is a statement that continues to guide her decision-making process as she progresses in her career.
By Leslie Cannold, PhD (Education), Master Bioethics, B.S (Psychology)
The imputations of Commissioner Kenneth Hayne’s final report on the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry were blistering. The Banking and Finance industry are led and staffed by the greedy who are more than willing and able to exploit the needy.
Victor is an up-and-coming manager at ABC Bank, a large retail bank. Victor reports directly to Robert, the regional manager, who also happens to be a close friend from uni. Robert has been at the bank longer than Victor, but there is some talk within the organisation that his numbers have been falling behind.
A company is going through the interview process in order to hire a chief financial officer. In the last interview session, each of three finalists is given the company's financial data and asked by the CEO, ‘What are the net earnings?’
By Dr Simon Longstaff
To my mind, Kenneth Hayne was to the banking and finance industry what a building surveyor is to a rickety house. He ripped off the gleaming cladding to reveal cracked foundations, some rotten beams and a few broken tiles that let in the rain.